An Ideal Customer - A Grounded Theory of Requirements Elicitation, Communication and Acceptance on Agile Projects

(Invited talk, 30 min) [ Slides ]

Author(s): Angela Martin (University of Waikato), Robert Biddle (Carleton University) and James Noble (Victoria University of Wellington)
Session: Product owner
Session chair: Anders Haugeto (Iterate)
Date: Thursday, 3 June 2010: Main Conference
Time: 10:30-12:00
This chapter explores the reality of the customer role – a critical, complex, and demanding role on agile teams. Despite initial difficulties, customers love agile development and would not do it any other way, but they also encountered many difficulties in their day-to-day work. In this chapter we describe the practices that have emerged to ensure the role works effectively and sustainably, and how the role has evolved from an individual to a team. We hope customers will find this chapter helpful in performing their role, and programmers will find it useful to understand the complexities of customer’s role on the project.

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